GenomicInsight

Test Details

Lab Company: Diagnostic Solutions
Sample Type: Swab
Collection Location: At Home

The GenomicInsight™ panel uses advanced artificial intelligence to analyze over 3000 gene mutations, as well as to assess different interventions that can proactively influence these mutations to reduce or prevent disease risk.    

🔑 Key Details 📦 Shipping
Preparation & Timing 📊 Results
🧪 Collection Instructions 📚 More Resources
💳 Requisition & Payment
💬 Questions?

Key Details 

  • You must avoid certain activities for 30 minutes prior to sample collection. 
  • Ship your sample via FedEx as soon as possible after collection.

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Preparation & Timing

  • Avoid the following activities for 30 minutes prior to sample collection.
    • Eating
    • Drinking (including water)
    • Chewing gum
    • Brushing your teeth
    • Smoking 

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Collection Instructions

  1. Wash your hands.
  2. Dry your hands with a clean towel.
  3. Rinse your mouth with water for 30 seconds immediately prior to collecting the sample. 
  4. Carefully remove the swab from the collection tube.
    1. DO NOT touch the swab with your fingers or any surface.
  5. Rub the swab against the inside of your mouth for 30-60 seconds. 
    1. Use firm and solid pressure. Tip: Use about the same force as brushing your teeth. 
    2. Rotate the swab as you rub.
    3. Rub the swab along both cheeks and between your lips and teeth.
  6. Insert the swab back into the collection tube immediately after collection. 
    1. DO NOT touch the swab with your fingers or any surface.
  7. Seal the tube. 
  8. Write the following information on the tube label.
    1. Your name
    2. Date of birth
    3. Date of collection
  9. Place the following items into the specimen bag.
    1. Sealed and labeled collection tube
    2. Completed test requisition form
  10. Place the specimen bag into the kit box. 

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Requisition & Payment

  • Your kit has been prepaid. You DO NOT need to pay anything extra.
  • Instructions on how to fill out your requisition can be found HERE.
    • Since you pre-paid for your tests, you do not need to fill in the payment information on any of these forms.

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Shipping

  • Ship your sample via FedEx as soon as possible.  
  • To prepare your sample for shipping,
    • Place the sealed specimen tube into the specimen bag.
    • Place the completed test requisition form into the document holder of the specimen bag.
    • Seal the specimen bag.
    • Place the specimen bag into the test kit box.
    • Place the test kit box into the provided FedEx Clinical Pak Mailer.
  • Make a note of your tracking number (found on the Return Label) so you can track your sample back to the lab.
  • To schedule a FedEx pickup, call 1-800-463-3339
    • When the automated greeting begins, say, “Schedule a pickup.”
    • When asked if your label has the word “Stamp” on it, say, “Yes.”
    • Let them know you are shipping using a Billable Stamp.
    • Your tracking number can be found on the Return Label.

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Results

  • Results should be released to your provider 3-6 weeks after your sample is received at the lab. We cannot guarantee processing time. 
  • Your provider will notify you when your results are in and schedule a follow-up appointment for you to review them together. 
  • Your provider may choose to release your results to you. Rupa cannot release your results without provider authorization.

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More Resources

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Questions?

For general questions, email Rupa Health at support@rupahealth.com.  For test-specific questions, contact Diagnostic Solutions by calling 1-877-485-5336 or chatting with support