How does this work ?
To sign up, you simply give us your NPI number, a copy of your license and the labs you hope to get set up with. From there, Rupa can take over the entire lab ordering process- all you have to do is fill out a patient's name, email and the tests you want for them. We fill out the requisitions, order tests, track and receive results for you.
Which labs do you work with? What if I use other labs too?
We currently have partnerships with the labs on this list, but are open to creating new accounts depending on provider needs! Drop us a line, we’d love to work with you and all the labs you run.
- Genova Diagnostics
- Precision Analytical (DUTCH)
- Doctor's Data
- Diagnostic Solutions
- Great Plains Labs
- BostonHeart Labs
How are practitioners added to Rupa Health’s accounts?
We have partnerships with labs that allow us to add practitioners to our Rupa Health account, regardless of whether you have an existing account with these labs or not. The onboarding process is slightly different for each lab, but we make it simple for you to do in one step.
Does my name still go on the requisition?
Do you have any EHR integrations?
We currently don’t have any direct API integrations with any EHRs. Lab results are dropped into our portal in PDF’s, and can be downloaded from there all at once.
At your request, we can also fax these PDF’s to your EHR automatically. You’ll get an email once each person’s lab results are all in.
What happens if there are issues with the labs?
We maintain contact with labs throughout the process. If there are STAR notifications or issues, the lab will contact us directly. We resolve these with the lab and the patient, and will let you know how it has been handled via email.
What rates are patients charged for the lab tests?
Patients get the discounted provider wholesale prices- which are almost always cheapest price they can get. Rupa Health adds a 7% ordering fee per test, which helps us cover ordering, patient support and more.
Do you help patients navigate insurance reimbursement?
We give patients the Provider rates for lab tests (usually the cheapest rate). Patients can decide on their own if they wish to pursue insurance coverage.
As a practitioner, can I make money off of a test?
No. Our lab-ordering tool doesn’t allow practitioners to add a margin for themselves. It's actually illegal to do so in most states. However, you’re free to charge your patients separately for the interpretation fee or roll that into follow-up appointment costs.
How does Rupa make money?
We charge providers a $49/month subscription fee to use our software product. We also charge patients a 7% ordering fee per test, that allows us to cover processing, handling and patient customer support.
Are there email reminders that results are in?
Yes, currently we inform you once all of a single patient’s results are in (that were ordered at the same time). You can also log into the portal at any time before this to check for partial results.
Is there a way to set time reminders for you to poke patients to remind them to do test, come in, etc?
Yes, we automatically send patients reminder emails at the following touchpoints:
- Once the test has been ordered and is on the way
- Once test has arrived at their house. We also send a cheat sheet with additional helpful instructions for how to complete the tests.
- At each 1 week interval after this, we remind patients to complete tests.
- When results are in, patient gets an email to schedule a follow-up appointment
What is the patient experience like?
Patients are helped by real humans on the Rupa Health team throughout the process. They’ll be contacted via email and sent an invoice for their tests.
Do you aid or direct patients? Do you help them find blood draw spots?
Yes, absolutely. We take care of the entire labs care cycle for patients. We collect payment, send patients tracking info, and guide them through the instructions to complete tests. We also have a hotline that patients can call/text for any questions, including those about blood draw sites.
Do you share my patient’s data with anyone?
No. We don’t sell or share patient data. We only collect what’s necessary from patients to fill out requisitions for them.
How pretty and friendly is the UI?
Feel free to check out screenshots on our homepage or schedule a demo with our team to see what the product looks like!
How can I contact support?
We can be reached at firstname.lastname@example.org anytime, or at 6695000380. Talk to a human, always.