How it Works
Which labs can I order through Rupa? What if I use other labs too?
We currently have partnerships with the labs on this list, but are open to creating new accounts depending on provider needs! Drop us a line, we’d love to work with you and all the labs you run.
- Genova Diagnostics
- Great Plains Labs
- Precision Analytical (DUTCH)
- Doctor's Data
- Diagnostic Solutions
- Vibrant America / Vibrant Wellness
- Labrix by Doctor's Data
- Cyrex Diagnostics
- BostonHeart Labs
- US Biotek
How does Rupa Health work ?
We simplify your lab-ordering process. All you have to do is fill out a patient's name, email and the tests you want for them, from all your favorite lab companies. We fill out the requisitions, order tests, track and receive results for you. We also help with patient customer service and nudging them to complete tests.
You can sign up through our site at www.rupahealth.com/sign-up.
As a practitioner, can I make money off of a test?
No. Our lab-ordering tool doesn’t allow practitioners to add a margin for themselves. It's actually illegal to do so in most states. However, you’re free to charge your patients separately for the interpretation fee or roll that into follow-up appointment costs.
How are practitioners added to Rupa Health’s accounts?
We have partnerships with labs that allow us to add practitioners to our Rupa Health account, regardless of whether you have an existing account with these labs or not. The on-boarding process is slightly different for each lab, but we make it simple for you to do in one step.
Does my name still go on the requisition?
The requisition will either have your name, or say "Rupa Health".
Do you have any EHR integrations?
We currently don’t have any direct API integrations with any EHRs. Lab results are dropped into our portal in PDF’s, and can be downloaded from there. You’ll get an email once each person’s lab results are all in.
At your request, we can also fax these PDF’s to your EHR automatically.
Are there email reminders that results are in?
Yes, currently we inform you once all of a single patient’s results are in (that were ordered at the same time). You can also log into the portal at any time before this to check for partial results.
How pretty and friendly is the UI?
Feel free to check out screenshots on our homepage or sign up for yourself to see!
The Patient Experience
What is the patient experience like?
Patients are helped by real humans on the Rupa Health team throughout the process. They are initially sent an invoice for their lab tests via email. They also get reminders to pay for their tests, and are sent cheat sheets with details on completing the tests. They can reach out to the Rupa team and speak to a human at any point if they have questions.
Do you aid or direct patients? Do you help them find blood draw spots?
Yes, absolutely. We take care of the entire labs care cycle for patients. We collect payment, send patients tracking info, and guide them through the instructions to complete tests. We also have a hotline that patients can call/text for any questions, including those about blood draw sites.
What rates are patients charged for the lab tests?
Patients get the discounted provider wholesale prices- which are almost always cheapest price they can get. Rupa Health adds a 7% ordering fee per test, which helps us cover ordering, patient support and more.
What happens if there are issues with the labs?
We maintain contact with labs throughout the process. If there are STAR notifications or issues, the lab will contact us directly. We resolve these with the lab and the patient, and will let you know how it has been handled via email.
Do you help patients navigate insurance reimbursement?
We give patients the Provider rates for lab tests (usually the cheapest rate). Patients can decide on their own if they wish to pursue insurance coverage.
How does Rupa make money?
We charge patients a 7% ordering fee per test, that allows us to cover processing, handling and patient customer support.
Is there a way to set time reminders for you to poke patients to remind them to do test, come in, etc?
Yes, we automatically send patients reminder emails at the following touchpoints:
- Once the test has been ordered and is on the way
- Once test has arrived at their house. We also send a cheat sheet with additional helpful instructions for how to complete the tests.
- At each 1 week interval after this, we remind patients to complete tests.
- When results are in, patient gets an email to schedule a follow-up appointment
Do you share my patient’s data with anyone?
No. We don’t sell or share patient data. We only collect what’s necessary from patients to fill out requisitions for them.
How can I contact support?
We can be reached at firstname.lastname@example.org anytime, or at 6695000380. Talk to a human, always.