✔️Step 5: You're done! Now what?
RETURN SHIPPING, TURN AROUND TIMES, RESULTS
Once you’ve completed your sample collection and shipped your kit off, your work is done! 🎉
What you need to know!
- Kits typically make it back to the lab within 2 days
- Turnaround times for sample processing varies per lab
- Results will be released to your practitioner once they are ready
See below for more details about these steps ☑️
What to know once your sample leaves your possession:
- Samples typically make it back to the lab within 2 days 📦
- To track your sample, use the information that you recorded from the return shipping label
- Be sure to record this information before shipping your kit, as labs typically can't provide this information
Sample received at the lab:
- The lab will begin to process your samples once they arrive
- If there are any issues with the sample or requisition form, the lab will contact Rupa and we will follow up with you directly!
- The turnaround time for labs varies by lab 🧑🔬
- Visit our lab turnaround time page to see the expected times for your tests.
Once your results are ready:
- When your results are ready, they will be released to your practitioner in the Rupa Health portal
- For legal reasons, Rupa Health is unable to release results directly to patients