✔️Step 5: You're done! Now what?

RETURN SHIPPING, TURN AROUND TIMES, RESULTS 

Once you’ve completed your sample collection and shipped your kit off, your work is done! 🎉 

What you need to know! 

  • Kits typically make it back to the lab within 2 days
  • Turnaround times for sample processing varies per lab
  • Results will be released to your practitioner once they are ready

See below for more details about these steps ☑️

What to know once your sample leaves your possession:

Return shipping:

  • Samples typically make it back to the lab within 2 days 📦
  • To track your sample, use the information that you recorded from the return shipping label 
    • Be sure to record this information before shipping your kit, as labs typically can't provide this information

Sample received at the lab:

  • The lab will begin to process your samples once they arrive
  • If there are any issues with the sample or requisition form, the lab will contact Rupa and we will follow up with you directly! 
  • The turnaround time for labs varies by lab 🧑🔬

Once your results are ready:

  • When your results are ready, they will be released to your practitioner in the Rupa Health portal
  • For legal reasons, Rupa Health is unable to release results directly to patients