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Patient Support
Patient Support
65 articles
Shipping & Tracking FAQ 🚛If you have any questions about shipping & tracking, you can read the FAQ below or contact us by logging into your Patient Portal.
Payment FAQs 💳
Reaching your Support Team 🫶
Requisition Forms FAQs 🙌They are like IDs for your samples and let the lab know which tests to perform. Some labs may call it a "Lab Order" or "Lab Form."
What to Expect in the Rupa Process 😊In the Rupa process, your practitioner orders tests, and we guide you with support via the Patient Portal.
How do I complete my test? 🧪You’ll get an email 2 days after shipping and 24 hours before arrival with step-by-step instructions for collecting and returning your kit.
🔍Overview: Blood Test TypesAt Rupa, blood tests vary in collection methods: self-collection uses finger pricks, while others require a phlebotomist for venipuncture.
☝️Blood Spot Test Details
🧪Plasma Test DetailsPlasma tests use anticoagulant-treated tubes to collect the liquid portion of blood. No centrifuge is needed, unlike whole blood or serum.
📍Whole Blood Test DetailsA whole blood test uses an anticoagulant in the collection tube, no centrifuge is needed, and all blood components remain for analysis.
🩹Serum Test DetailsSerum tests use clotted blood, separating serum via centrifuge. This process distinguishes serum from whole blood and plasma.
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