Whose Name is on my Requisition Form?
With Physician Services, your health and wellness practitioner is partnering with a medically-licensed signing physician who is placing your lab order for you. This means the signing physician's name will be on your lab test forms.
What Happens if I Decide to Cancel My Order?
If you decide to cancel your order after you check out, you will be refunded for the test(s), per Rupa policy. However, the cost of the review by the signing physician is unfortunately non-refundable and will still be charged in the case of a cancellation.
What Happens if there’s a Specimen Issue?
If there is a specimen issue and you choose to not recollect, you will be refunded for the test(s) per Rupa policy. However, the cost of the review by the signing physician is unfortunately non-refundable and will still be charged in the case of any specimen issue-related cancellations.
When and How Do I Get My Results?
You will receive your results via email once the results are available. Your Rupa practitioner will receive results at the same time via their Rupa portal.
What Happens If There’s A Critical Result?
You will receive a phone call (up to 3 attempts) from the signing physician to discuss your results and next steps. You and your Rupa practitioner will still receive your results. If you and your practitioner have more questions for the signing physician, you may meet with them for an additional fee.
Should I Talk to my Rupa Practitioner or this ‘Signing Physician’?
Your Rupa Practitioner will remain your main point of contact and is typically the one working directly with you. 😃 The signing physician is available to you and your practitioner as an additional resource, especially in the case that your lab results come back with any significant values.