Our team will send you a personalized instructions email two days after your kits ship and again 24 hours before your first kit arrives. This email includes an easy to follow cheat sheet on how to collect your lab test samples, fill out the requisition form and mail your kit back to the lab. It also includes any specific instructions directly from your practitioner at the top of the email.
If you're looking for more instructions, you have several options:
Search by lab test name in our Support Center to view the instructions
Reach out to your Rupa Health Support Team for any questions! Email us here at support@rupahealth.com 😊
What if I need to get my blood drawn?
If your kit requires a blood draw, we're here to make it easier to find a local option! You'll still receive a kit in the mail and you will bring the entire kit with you to the blood draw. In our personalized instructions email, we'll send you a list of blood draw options based on your zip code. We do our best to include both walk-in labs and mobile phlebotomists who come directly to your home. You are also welcome to use a lab not included in our directory, as long as you confirm they can complete speciality testing. Read About Scheduling Your Blood Draw or contact us at support@rupahealth.com for any questions!
What questions do I reach out to Rupa Health for?
Message our team at support@rupahealth.com 😊
Testing collection instructions, including finding a blood draw location
Changes to or questions about payment, including payment plans
If you want to change your order
Shipping logistics and tracking information
Requesting our superbill template
If you require a recollection kit
What questions do I reach out to my practitioner for?
Questions about medication or supplement interactions
Specific medical questions related to your individual treatment plan
Scheduling a follow-up visit to go over your lab test results