At Rupa Health, we provide you with an itemized receipt and Superbill for your lab testing through email that can be easily submitted to insurance for reimbursement. You must wait until your results are in to submit your Superbill to your insurance provider.
This is a standard Superbill for ordered tests based on the most common information for Superbills. You are not required to submit a Superbill to insurance and you are also not required to use the provided Superbill or template below upon submission.
Please note: Superbills are not available when using Physician Services or LabShops.
What is a Superbill?
A Superbill is an itemized receipt of services a client can submit to insurance after payment and services have been performed. Insurance reimbursement is made at the discretion of the insurance provider based on information provided in the Superbill. The Superbill you receive is not a guarantee of coverage or a guarantee of payment for lab testing.
For Rupa to generate a Superbill for your clients, you must be the signing practitioner on the lab test order.
For orders before September 22, 2022, you will receive an email that contains links to the downloadable receipt & downloadable Superbill for that order. If your order was after this date, you can access our Superbill template at the bottom of this page!
Key components of a Superbill include:
Client Information
ICD-10 Code(s): These are 3-digit diagnosis codes that correspond to the lab testing you completed. There may be just one or there may be multiple. Your practitioner may have given Rupa these codes when they placed your order.
CPT Code(s): These are the billing codes associated with your lab test. Lab companies provide these codes for each eligible test offered.
Test Information: This information includes the name of the test, the price of the test, and the price paid for the test.
When and how will I get a Superbill?
Once all results are in for your order, you will receive an email that contains links to the downloadable receipt and Superbill for that order. You must wait until your results are in to submit your Superbill to your insurance provider.
If you used a payment plan to pay for your order, you can receive a copy of your Superbill upon complete payment of tests. If you don't see it after making your last payment, send us a message via your Patient Portal to receive your Superbill!
Note: if your practitioner paid for this order or you used a coupon, you will not receive a Superbill. Reach out to your practitioner directly to understand the insurance options available.
What do I do with a Superbill?
Great question! Reach out to your insurance provider to understand their reimbursement process and required documentation. Usually, you will have to follow a reimbursement submission process, which typically requires submitting a Superbill and itemized receipt after your test results are in. Rupa Health does not handle any reimbursement inquiries and does not provide reimbursement advice.
It is possible that the Superbill provided will not have all the information required for submission.
CPT Code table:
Code(s) appear: This is great! The lab provided CPT codes and this section is complete.
Blank: This means the lab company did not provide CPT codes to Rupa Health. You can search on the lab website or reach out to the Rupa Health Support Team by logging into your Patient Portal for assistance.
‘Medicare’: This means Medicare was applied for payment of the test.
‘Not Eligible’: This means the test is ineligible for insurance.
What if I used a coupon or Medicare?
We will not be able to provide a Superbill if your order already processed through Medicare or used some kind of coupon or discount.
Can I submit a Superbill for every order?
Reach out to your insurance provider for any specific questions about the eligibility of orders and tests!
Superbills are not available for orders placed using Physician Services.
We've created a Superbill template that you're always welcome to download and fill out yourself! You can download the attached PDF, and fill it out using these instructions; once complete, you can submit to insurance for your lab testing.
Filling Out the Template
Section 1: Client Information
Client: Enter the patient's basic information
Name, Address, Email Address, Phone Number, Date of Birth
Section 2: Date of Service & Practitioner Information
Date of Service: Enter the payment date for the order. If this was a payment plan, enter the date of the last installment paid. This date can be found on your invoice in the top right corner of your itemized receipt:
Provider: Enter the practitioner's information
Name: The name of the practitioner who ordered lab testing for you.
NPI #: This is their National Provider Identifier. You can find this in several ways:
You can use this NPI Lookup Tool.
You can type into Google, "Dr. John Smith NPI California."
You can ask your practitioner directly.
Clinic Name: This is the name of your practitioner's clinic.
Clinic Address: This is your practitioner's clinic address. If you're unsure, we recommend asking your doctor.
Section 3: Diagnosis
These are the diagnosis codes, often referred to as ICD-10 codes, that correspond to the lab testing you completed. There may be just one or there may be multiple! Reach out to your practitioner directly to obtain these codes, as they're the only ones who can provide the diagnosis codes for an order.
Section 4: Treatment
This section is organized by lab company and associated lab tests. You'll need to fill out a separate item description for each lab test you completed.
Lab Company Name Tax ID or NPI: Enter the name of the Lab Company associated with the lab testing performed (the laboratory that shipped and processed your samples). You'll need to include the Tax ID or NPI number for that lab company as well. You can type into Google, "Genova Diagnostics NPI" or look on the lab company's website(s) to find this information.
Lab Test: The name of the lab test you took; for example, DUTCH Complete, GI-Effects, GI-Map, etc.
Billing CPT Code(s): These are the billing codes associated with your lab test.
Price: Price of the test on Rupa Health. This can be found on your itemized invoice!
Total paid: This is the price of the individual test. It will be on the line item for your itemized receipt.
Section 5: Total Paid
This is the total price paid by the client for eligible tests in the order.
Don't forget to send in your itemized receipt along with this Superbill.