Your Axle Health Blood Draw FAQ
Updated over a week ago

You’ve scheduled your appointment - congrats! You’re now one step closer to completing your testing. 🎉

What is Axle Health?

Axle Health is one of the premier providers of in-home healthcare in the US. They work to ensure a first-class patient experience in your home so that you never need to go to a lab or doctor's office.

Rupa Health has partnered with Axle Health to provide mobile blood draws to Rupa patients!

What does an “appointment window” mean?

Your scheduled appointment time is the beginning of a one hour appointment window. Please note that your health professional can show up at any time within the window!

This allows the health care professionals some flexibility, in case there are travel delays or if previous appointments run late. The health care professionals will try to get to your appointment as close to the start of your appointment window as possible. We appreciate your patience and understanding!

Do I need to confirm my appointment?

Once you schedule, you’ll receive a text message that confirms your appointment window. That’s it!

What if I want to schedule later?

You can log into your Patient Portal (link to login) and schedule at your convenience.

How do I reschedule or cancel my appointment?

You can access the link to reschedule or cancel your blood draw in your patient portal. Please note, we offer free reschedules and cancellations up to 24 hours before your appointment time. There are no refunds within 24 hours of the start of your appointment window.

For refunded appointments, please allow our team 24 hours to process your request.

What if I need to change the location of my appointment?

Appointment location changes need to be made more than 24 hours in advance or a cancelation fee will apply.
To request an appointment location change, please reach out to our support team at support@rupahealth.com! 😊 Please note, the same appointment date and time might not be available if your location changes!

How can I contact my phlebotomist?

On the day of your appointment, you’ll receive a text message from your phlebotomist. You can respond to this text message to contact your phlebotomist directly!

Otherwise, if you have questions about your appointment, reach out to support@rupahealth.com and we’d be happy to help. 💙

What if my phlebotomist doesn’t show up?

Please allow for your entire appointment window to pass before notifying us that your phlebotomist did not show. We’re so sorry this happened! Please contact support@rupahealth.com and we’ll get you rescheduled.

How do I prepare for my draw?

Any specific preparation for your tests can be found on the instruction page in your Patient Portal (link to login).

Please be aware that it is your responsibility to make sure that you're properly prepared for your draw, including: receiving your kit before the scheduled visit window, collecting any other samples per the instructions included in your kit, and freezing any ice packs prior to your draw. Should you need to reschedule your appointment, please do so before the 24 hour non-refundable cancellation window.

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