Payment FAQs 💳

Can I use insurance for my lab tests?

Rupa Health accepts payments for lab tests, but we don't deal with your insurance directly in any case.  

You can pay for tests using credit card, an HSA (Health Savings Account) card or an FSA (Flexible Spending Account) card. You can also pursue insurance coverage retroactively through your insurance company by submitting your Rupa Health invoice receipt. 

The only case where your insurance will be involved is for lab tests from Genova Diagnostics, if your doctor indicates up-front that you'd like to pursue insurance. In this case, you'll pay Rupa Health the initial insurance price but submit your insurance information directly to Genova. See more about how this works.

How can I use HSA or FSA card to pay for testing?

You can put your HSA or FSA card number right into the payment page. Note that

Can I get a Superbill or a receipt to submit to my insurance?

We provide an itemized receipt for lab tests paid through Rupa Health. To submit this to your insurance, you'll also need ICD-10 diagnosis codes from your provider, and CPT procedural codes for your labs. You can get these CPT codes from each individual lab by reaching out to the lab directly.  Here's how to contact them.

What is your return policy for kits?

Patients have 30 days from payment to return a lab test kit. To be eligible for a return, the kit must be unopened.

How to Initiate a Return

  1. Ship your kits back to us: 177 Townsend St 528 San Francisco CA 94107.
  2. You are responsible for paying for return postage.
  3. Once we receive your kit, the full price of the test will be returned to your initial payment method.
  4. Email us at support@rupahealth.com to notify us of your return.

Policy details:

  • All returned kits need to be received back at Rupa Health within 30 days of payment for a refund to be processed.
  • You are responsible for paying for return postage.
  • The refund will be for the full price of the test returned to the same payment method.
  • The Rupa ordering fee is non-refundable.
  • Certain exclusions apply*.

*These kits are non-refundable:

  • COVID-19 antibody tests from any lab
  • All tests from KBMO Diagnostics
  • All tests from Cyrex Laboratories