What payment methods does Rupa Health accept?
We accept the following forms of payment:
Credit cards
Debit cards
Bank transfers
3-month interest-free payment plans
How does the payment plan option work?
We work with a company called Splitit to offer 3-month, interest free payment plans. The payment plan can be chosen right in patient checkout.
You'll need to enter a Visa or MasterCard credit card to use the payment plan. Payment plans are not available using debit cards, bank cards, HSA or FSA cards.
SplitIt will also need to verify that funds for the total amount are available at the time of purchase in order to initiate the first installment. You will be charged for the first installment immediately, as well as a temporary hold for 70% of the outstanding balance.
Your kits will be shipped as soon as you pay the first installment!
How can I use an HSA or FSA card to pay for testing?
You can enter an HSA or FSA card number right on the payment page, but coverage is ultimately up to your plan provider. They may follow up for more information to determine coverage. We encourage patients to consult their plan administrator to confirm coverage in advance.
Can I submit the order retroactively to my insurance?
Rupa Health and Fullscript do not contract with insurance companies, so lab tests ordered through Rupa are not eligible for insurance submission or reimbursement. We’re prioritizing transparency and affordability by focusing on a cash-pay model for lab testing with the goal of bringing down prices over time.
Does Rupa work with insurance companies?
No, Rupa is not contracted with any insurance companies. We're focused on creating a transparent and seamless user experience with cash-pay testing. Our goal is to bring down the cost of testing over time.
Can I / my patients submit a superbill?
Testing through Rupa cannot be submitted retroactively for insurance reimbursement, since we do not contract with insurance companies. The patient payment page explains this up front.
What is your return policy for kits?
Patients have 365 days from payment to cancel a lab test kit.
Orders paid through ACH transfer have 180 days from payment to be eligible for a refund.
To be eligible for a cancellation, the kit must be unused.
How to Initiate a Return
Send an email with the test kit name to [email protected] asking for a cancellation. Upon receipt of the request, Rupa will check refund eligibility.
If eligible for a refund, Rupa will request a photo of the kit with the requisition ripped up.
Send a photo of the kit with the requisition ripped up.
After Rupa receives a photo of the destroyed requisition form, the refund will be processed.
Policy details:
All cancellations must be requested within 365 days of payment to be eligible for a refund.
No refunds will be issued after test samples arrive at the lab.
The refund will be for the full price of the test and will be returned to the original payment method.
The Rupa processing and ordering fee is non-refundable.
The Physician Services fee is non-refundable.
All shipping and handling fees are non-refundable.
Certain exclusions apply.*
*These kits are non-refundable:
COVID-19 antibody tests from any lab
All tests from the following labs:
Cyrex Laboratories
DNA RX
SpectraCell Laboratories
*The following tests are refundable but refunds must be requested within 30 days of ordering and a $32 service fee will be subtracted from your refund:
All tests from TruDiagnostic
*The following tests are refundable but a $35 service fee will be subtracted from your refund:
All tests from DNAlife
All tests from ELISA/ACT Biotechnologies
All tests from Infinite Allergy Labs
All tests from Vibrant America and Vibrant Wellness
*The following tests are refundable but a $41 service fee will be subtracted from your refund:
All tests from Aerodiagnostics LLC
*The following tests are refundable but a $50 service fee will be subtracted from your refund:
All tests from Cell Science Systems
Except for any products designated on the Rupa site as Final Sale or non-returnable, we will accept product cancellations and provide you with a refund of your purchase price, less the original processing and ordering fee and original shipping and handling costs. Products from the following labs are always Final Sale and are not returnable: Cyrex Laboratories, DNA RX, and SpectraCell Laboratories.
Refunds are processed within approximately ten business days of our receipt of the picture of the destroyed requisition form. Your refund will be credited back to the same payment method used to make the original purchase on the Rupa site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR FINAL SALE.
For defective products, please refer to the manufacturer’s warranty information in the Rupa Terms of Use and Sale included with the product or as detailed in the product’s description on our site.