Patient Support
64 articles
- Shipping & Tracking FAQ 🚛If you have any questions about shipping & tracking, you can read the FAQ below or contact us by logging into your Patient Portal.
- Payment FAQs 💳
- Reaching your Support Team 🫶
- Requisition Forms FAQs 🙌They are like IDs for your samples and let the lab know which tests to perform. Some labs may call it a "Lab Order" or "Lab Form."
- What to Expect in the Rupa Process 😊In the Rupa process, your practitioner orders tests, and we guide you with support via the Patient Portal.
- How do I complete my test? 🧪You’ll get an email 2 days after shipping and 24 hours before arrival with step-by-step instructions for collecting and returning your kit.
- 🔍Overview: Blood Test TypesAt Rupa, blood tests vary in collection methods: self-collection uses finger pricks, while others require a phlebotomist for venipuncture.
- ☝️Blood Spot Test Details
- 🧪Plasma Test DetailsPlasma tests use anticoagulant-treated tubes to collect the liquid portion of blood. No centrifuge is needed, unlike whole blood or serum.
- 📍Whole Blood Test DetailsA whole blood test uses an anticoagulant in the collection tube, no centrifuge is needed, and all blood components remain for analysis.
- 🩹Serum Test DetailsSerum tests use clotted blood, separating serum via centrifuge. This process distinguishes serum from whole blood and plasma.
- 3X4 Genetics Sample Requisition
- Access Medical Labs Sample Requisition
- Aerodiagnostics Sample Requisition
- Alletess Sample Requisition
- Ayumetrix Sample Requisition
- Boston Heart Sample Requisition
- CDI Sample Requisition
- Cell Science Systems Sample Requisition
- Cyrex Sample Requisition
- DHA Laboratory Sample Requisition
- Diagnostic Solutions Sample Requisition
- DNAlife Sample Requisition
- Doctor's Data Sample Requisition
- Gemelli Sample Requisition
- Genova Sample Requisition (Activation Card)
- IGeneX Sample Requisition
- Immunosciences Lab Sample Requisition
- Infinite Allergy Labs Sample Requisition
- KBMO Sample Requisition
- Access Labcorp Draw Sample Requisition
- Microbiome Sample Requisition
- Precision Analytical Sample Requisition
- Precision Point Sample Requisition
- Quest Diagnostics Sample Requisition
- Quicksilver Sample Requisition
- RealTime Laboratories Sample Requisition
- Sanesco & NeuroLab Sample Requisition
- SpectraCell Sample Requisition
- Tiny Health Sample Requisition
- TruDiagnostic Sample RequisitionA visual guide on how to fill out your TruDiagnostic requisition form.
- US BioTek Sample Requisition
- ZRT Laboratory Sample Requisition
- Quest Sample Requisition